Kosmo furniture offers a wide range of furniture that is strong, durable and tough. It comes from the house of Spacewood, which is India’s largest furniture manufacturer. These products are made from melamine and membrane finish technology with an ISO: 9001, 18001, 14001 approved quality standards. All our products go through stringent quality checks to provide you the best of best at the most durable prices.

Spacewood Ciara Queen bed is the latest offering from Spacewood - the house of contemporary furniture maker. Bring a new member into your family.

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the return or cancellation terms and conditions.

What’s Eligible for Return or Part Replacement?

If the item delivered is in a damaged condition, (e.g., damage, chip-off/scratch/peel-off), if the item delivered to you is different (in dimension, shape or color) from the item image on our website or if the product delivered to you is incomplete or has components missing, customers can choose not to return the item, but instead, request a carpenter from Spacewood Furnishers Pvt. Ltd. to fix the damages or we will replace the part/component under warranty terms.

10 Days Returnable

Spacewood Product is eligible for refund, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Click Product Images in case of damage:

• To raise a return request, you should click 3-4 clear photographs of the item along with damaged parts & Invoice copy. Below are the guidelines to follow while taking the photographs.
  • 1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible & also mark damaged part’s details on AGL (assembly guidelines) hard copy.
  • The image file size should not exceed 5 MB
  • Share the entire details on official email id –

marketing@spacewood.in  cchd4@spacewood.in  cx1@spacewood.in

Note: Please note that natural characteristics of the material used, like appearance or texture, are not defects.

Evaluate and Pick-Up

• Once we receive the damaged part's images, Spacewood Resolution team will connect with you within 24 working hours.
• The return requests are evaluated by the Spacewood Resolution team and a technician visit may be scheduled (as required). Please note that the resolution will be provided basis the technician’s evaluation report.
• Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Spacewood Customer Support representative.
• Please return the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.
• A product scheduled for return pick-up will be picked up by the courier partner from the correct shipping address of the order, within 72 hours of initiation of the return pick-up request.

What’s NOT Eligible for Return?

Relocation - After an item has been delivered to you, in the event of the subsequent dismantling of the item for relocation, reassembly etc. please note that Spacewood Furnishers Pvt. Ltd. will not be responsible for any damage to the product.

Damages due to misuse, tampering, natural calamity, negligence, unauthorized usage, continuous contact of water are not eligible.

Mode of Refund Payment

Once the order is cancelled, the refund is processed after the product has been picked up from the delivery location & received at Spacewood facility as per your initial payment mode.

Please get in touch with our Spacewood Customer Service team for any cancellation or return queries.

Phone: +91 7104-236737, +91 7104-235968, 8390900078

Email: marketing@spacewood.in, cchd4@spacewood.in, cx1@spacewood.in

• Accessories shown in the image are only for representation and are not part of the product.
• Depending on your screen settings and resolution on your device there may be a slight variance in fabric color and wood polish of the image and actual product.
• Wood grains will vary from product to product in case of solid wood furniture.
• Furniture having intricate hand-painted details are individual unique pieces and may have slight distinctions and variance between the picture and actual product.
• The Primary material is the main material used to manufacture the product and in addition to the primary material there might also be other type of materials used in the manufacturing of the product

• Do not move or push without dismantling. Do not use acid to clean. Do not abuse closing by legs. Use dry cloth to wipe furniture. Do not lift the furniture by holding top. Do not put water on it. Do not expose to sun

• Try and use a tablecloth or any thick quality cloth on your dining table or any other table which is subject to daily and heavy use.
• Do not keep warm or cold items directly on a furniture surface; instead use a hot pad or coasters; please do not keep hot items like a tawa or baking dish even on a hot pad.
• To protect your furniture from fading, avoid keeping your furniture next to windows and other places where it can be exposed to direct sunlight.
• To avoid minor scratches which may hamper the finish of your furniture avoid sliding or passing items placed on your tabletop.
• Avoid placing items like burning candles or irons on any furniture as the heat generated from them may affect the life of your furniture in the long run, make use of candle holders to avoid melting wax touching the furniture.
• Cleaning your furniture items regularly will help you maintain them for a long time, make sure that you clean your furniture gently with a soft lightly damp cloth; using a rough rag and pressing it hard against the wood might lead to minor scratches.
• In case of a spill on the furniture, never try to wipe it as it will spread the spill and hamper the polish, instead just blot the spill.
• To protect your furniture from moisture, avoid placing it in direct contact with damp walls. We recommend wiping the moisture promptly with a dry, soft & lint free cloth.

SPACEWOOD FURNISHERS PVT. LTD.

MERCHANT ADDRESS: T-47/48, HINGNA ROAD, MIDC, NAGPUR, MAHARASHTRA, 440016

COUNTRY OF ORIGIN: INDIA

COUNTRY OF ASSEMBLY: INDIA

MANUFACTURER COUNTRY: INDIA

The installation and demo for this product are done free of cost as part of this purchase (valid only for Knock Down products). We will share the installation date at the time of order, according to which our service partner will visit your location.

Spacewood Furnishers Pvt. Ltd. committed to highest levels of customer experience. You can get answers to most of your queries related to your purchase in our Frequently Asked Questions Section on our website. In case you still have an unanswered query, feel free to reach out to us on below co-ordinates:

SPACEWOOD FURNISHERS PVT. LTD.

MERCHANT ADDRESS: T-47/48, HINGNA ROAD, MIDC, NAGPUR, MAHARASHTRA, 440016

cchd4@spacewood.in

marketing@spacewood.in

cx1@spacewood.in